Hospital and Medical Transportation Services

No. If you are having a real emergency, dial 911. Boston Limousine provides non-emergency medical transportation only — scheduled, private car service to and from medical appointments. Our chauffeurs are not medical personnel and do not provide medical care or monitoring.

No. We do not operate wheelchair accessible vehicles or vans equipped for stretchers. We provide ambulatory transportation in luxury sedans, SUVs and stretch limousines, for passengers able to transfer into a standard vehicle seat. If a passenger must remain in a wheelchair during transport, you’ll need a wheelchair-accessible provider.

Yes, if you tell us in advance. Let us know when booking that you need the driver present for your discharge, and we’ll instruct the chauffeur to park and come to your doctor’s office or the discharge area to wait for you. This is one of the most common requests we handle.

Yes. On request we’ll text you your chauffeur’s name and cell phone number before the trip. You can also ask for our manager’s direct number if the hospital needs to confirm that a chauffeur will be there on time. We understand that discharge paperwork often requires a named contact, and our office staff will work with you on it.

Your chauffeur will call you when he or she arrives at the pickup location. On request we’ll also text you the driver’s name and cell number in advance, so you can reach them directly.

Either. The chauffeur can wait and bring you home, or leave and return at a scheduled time. Discuss it with the reservation agent when you book — for appointments with an uncertain end time, having the chauffeur wait usually works better.

Call our office and we’ll do our best to move your pickup to an earlier time. Appointments run short as often as they run long, and nobody should sit in a waiting room because of a reservation time.

Yes. Our chauffeurs wait until the passenger is inside their home before leaving. For many families booking on behalf of a parent or relative, that’s the part that matters most.

Yes, and a large share of our medical bookings are arranged by someone other than the passenger. Give us the passenger’s details, the appointment information and any specific instructions, and we’ll handle it. We can text you the driver’s name and number so you can confirm everything yourself.

All Boston-area medical centers, including Massachusetts General, Brigham and Women’s, Dana-Farber, Boston Children’s, Beth Israel Deaconess, Boston Medical Center, Tufts Medical Center, New England Baptist, Shriners, McLean, Lahey, Newton-Wellesley, Winchester, South Shore and North Shore. We also serve dialysis centers, outpatient surgery centers, rehabilitation facilities, diagnostic and imaging centers, clinics, dental offices, laboratories, senior residences and pharmacies.

Outpatient procedures, hospital discharges, chemotherapy and radiation appointments, dialysis, physical therapy and rehabilitation, LASIK and eye care, cosmetic and plastic surgery, prosthetics fittings, diagnostic and preventative procedures, lab work, dental visits, chiropractic appointments and pharmacy stops.

Yes. Many procedures require a patient to be accompanied when leaving, and this is one of the most frequent reasons people book us. Note that some facilities require a responsible adult to accompany the patient, not just a driver — check with yours in advance. If they do, bring a family member or friend and we’ll transport you both.

Yes. Tell us when you book and we’ll build the stop into the trip.

Yes. Standing reservations can be arranged for recurring appointments on the same days and times, so transportation is settled once rather than rebooked each week. Call the office to set one up.

Yes. Boston’s medical centers draw patients from across New England, and long-distance non-emergency medical transportation is a regular part of our work. Trips are quoted as a flat rate to your exact address, with the return bookable at the same time.

24 hours a day, 7 days a week, 365 days a year. Early-morning appointments and late discharges are routine.

We’re a private-pay service and don’t bill insurance, Medicare or MassHealth directly. We provide a receipt for every trip which you may be able to submit for reimbursement or use with an HSA/FSA — check with your plan.