Boston Limousine Logo
Exceeding Expectations Since 1998

to get 5% off your Airport Car Service.
User Name: Password:
1-800-309-6009
Call Us: 1-781-641-0202
Airport Banner
Boston Limousine
Serving Boston MA Area

+1 781 641 0202Telephone:
+1 617 904 1763FAX:
info@BostonLimousine.com

FAQ

    1. Can I make a reservation online?
2. How can I open an account with your company?

3. What is the advantage of opening an account?
4. How will you arrange for my pick up from Airport?
5. Do I get charged for waiting time at the airport?
6. What type of payments do you accept?
7. How does the tip to the driver work?
8. Do you have an automatic payment plan?
9. Do you check the status of my flight?
10. If my flight number changes, do I have to let you know?
11. How should I let you know about my arrival flight change?
12. Can I cancel my order and when?
13. How can I confirm my reservation?
14. What kind of equipment do your limos have?
15. What kind of cars do you have?
16. Can we request a special language speaking driver?
17. Do you accept special requests?
18. How long have you been in business?
19. Do you charge any other fees?
20. Do I have to pay for parking fees or any other fees?
21. Do you charge for waiting time on your flat rates?
22. Can I pay by cash?
23. Are there drinks in your limos?
24. Do I need to have a Credit Card to make a reservation?
25. Do I get a confirmation number and when?
26. Do you make a sign with my name for my airport pick up?
27. What number should I call when I am ready for my airport curbside pick up?
28. Does my time start at my door or at your door?
29. How far in advance do I need to book?
30. What color are the cars?
31. Do you charge for Stops?
32. When do I get charged?
33. Is it more expensive to get picked up from the Airport?
34. Can I request my favorite driver?
35. What kind of a car do I need, if I have 4 people and want to go to Airport?

 

Can I make a reservation online?

  Yes. Whether you are a first time client or a repeat customer, simply click on Reservations and fill out the specified form. You will be able to get prices instantly, and receive a confirmation number.
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How can I open an account with your company?
 
You can open an account with Boston Limousine simply by filling out our account application form on line or by Fax.  (Account Application)

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What is the advantage of opening an account?
 
Discounted rates, Fast and easy booking. Preferred client availability.

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How will you arrange for my pick up from Airport?
 
There are limo stands on every terminal that we can pick you up at. it is very fast and efficient, The driver will meet you at the designated limo stand with a sign. Please refer to the airport pick up policies once you receive your confirmation.

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Do I get charged for waiting time at the airport?
 
If you made a reservation based on a flat rate, you will receive fifteen minutes grace period or free waiting time from the actual flight landing time until you call for your pick up with domestic flights, and 45 minutes free waiting time with all international flights from the time the flight lands until you arrive at the designated limo area at the airport.

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What type of payments do you accept?
 
Visa, Master Card, Discover and American Express.

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How does the tip to the driver work?
 
Boston Limousine chauffeurs get 20% "service fee" as gratuity.

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Do you have an automatic payment plan?
 
By having an account with us, you can request for automatic credit card payment.

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Do you check the status of my flight?
 
Yes. Boston Limousine will constantly check your flight for actual arrival time. As long as your flight number doesn’t change, we will know about your flight delays. It may be a good idea to let our office know about your flight delays, but it’s not necessary.

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If my flight number changes, do I have to let you know?
 
Yes. We would definitely need to know your arriving flight number, and your new arrival time.

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How should I let you know about my arrival flight change?
 
The best option is to call our office directly to assure availability in case there is a big time change and confirm immediately.

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Can I cancel my order and when?
 
Once you receive a confirmation, you are confirmed. To cancel your reservation refer to the Company Policies - Terms and Conditions at the bottom of your reservation confirmation.

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How can I confirm my reservation?
 
Once you make a reservation, you will receive a confirmation via email.

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What kind of equipment do your limos have?
 
All of our stretched limousines are fully equipped with Flat Screen TV, Smart Phone Connection, CD player, DVD, telephone, intercom system, privacy sound proof partition, LED lighting, and wet bar.

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What kind of cars do you have?
 
We have a wide variety of brand new cars, limos and vans. For details, you can click on Vehicles.

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Can we request a special language speaking driver?
 
On advance notice you may request A French speaking driver.

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Do you accept special requests?
 
With advance notice you can make a special request, and we will do our best to fulfill your needs.

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How long have you been in business?
 
We have been in business since 1998.

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Do you charge any fees?
 
We charge 20% service fee and 8% Adminitstrative fee for all reservations.

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Do I have to pay for parking fees or any other fees?
 
You are responsible for all additional fees such as: Parking, Tolls, Airport Fee, or any other additional costs or services.

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Do you charge for waiting time on your flat rates?
 
If you have a pick up from a residence, or any place other than the airport, we give you a 10 minute grace period or free time from the actual pick up time. Additional waiting time will be calculated per ¼ hour increments. Hourly rates will be determined based on the type of vehicle ordered.

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Can I pay by cash?
 
We accept cash for any reservation. For clients that don’t want to use credit card, we recommend either money order, or cashier’s check mailed and received into our office 7 days in advance. ask customer service how.

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Are there drinks in your limos?
 
All hourly Limousine orders come with a wet bar. Our bar has ice with glasses and napkins. Bring along your favorite drink.

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Do I need to have a Credit Card to make a reservation?
 
If you are not set up with credit backed account, you need to have a credit card to confirm your reservation.

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Do I get a confirmation number and when?
 
As soon as you complete your reservation, you will receive a confirmation via email, or by phone.

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Do you make a sign with my name for my airport pick up?
 
Yes, Your Chauffeur Will have a sign with your name on it on the window while he/she is waiting for you.

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What number should I call when I am ready for my airport curbside pick up?
 
You can call our airport office number 781-641-0202, or you can call our toll free 800-309-6009.

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Does my time start at my door or at your door?
 
With our flat rates, you are not responsible for where the driver is taking off from, and as a result your time starts from your door or pick up point. With our hourly quotes, we will be charging an additional time for getting to your door and back, We are located in Boston.

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How far in advance do I need to book?
 
It really depends on the type of car, and the occasion. If it’s a simple Sedan pick up, we prefer at least 24 -48 hour notice, although you may be able to reserve one within 2-3 hours of requested pick up time. On the other hand with our limos we like to have at least 48 hour notice, while our specialty vehicles may require more time.

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What color are the cars?
 
Our vehicles are mainly either black or white. All of our Sedans and Town Cars are Black.

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Do you charge for Stops?
 
If you are reserving as an as directed order, you won't have to pay for stops. With our flat rates (Sedan) to the Airport, there will be a minimum $20.00 charge for immediate stop or on the way stops, within 5 miles radius.
 
When do I get charged?
 
We confirm your reservation by authorizing your credit card and then you’ll get charged as invoiced. Additional time, services, fees will be charged as well.

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Is it more expensive to get picked up from the Airport?
 
Yes. Simply because it takes more time, you'll pay slightly more. We will monitor flights constantly and check for new arrival times, also we pay the airport fee.

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Can I request my favorite driver?
 
Considering drivers may be off at times, we try our best to fulfill your needs. We will make a note in your file about any special requests.

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What kind of a car do I need, if I have 4 people and want to go to Airport?
 
Our town cars will fit four passengers plus light bags. If you think you have a lot of bags and may not fit comfortably, you may want to think about our next size car, a Suburban seven passenger SUV.

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